Cancellation & Refund Policy
Last updated: June 2026
Perishable Goods Policy
Due to the highly perishable nature of our luxury dairy sweets, premium bakery items, and farsan products, we strictly do not accept returns or offer refunds for products that are damaged after delivery or receipt.
1. Refund Eligibility
A refund is applicable only under the following specific business conditions:
- Product Unavailable: When Mehta Dairy cannot provide a product because it is out of stock or unavailable.
- Delivery Not Possible: When Mehta Dairy cannot deliver the order to the customer's provided delivery location (including cases where delivery to the location cannot be completed by our delivery team).
- Fragile Farsan & Khakhra Delivery Condition: Fragile items such as Khakhra and crispy farsan products may experience minor breakage or cracking during transit despite protective packaging. Customers are informed of this condition before ordering, and minor transit breakage does not qualify for a refund.
- Damaged or spoiled products received after delivery do not qualify for a refund.
2. Cancellation Guidelines
Orders once placed cannot be cancelled after entering preparation or dispatch to ensure same-day freshness. For pre-booked party orders or festival bulk catering, cancellations must be requested at least 48 hours prior to the scheduled dispatch time.
3. Refund Processing
Applicable refunds are processed back to the original payment source (Razorpay online payment gateway or direct UPI) within 5 to 7 working days, depending on your bank or payment provider settlements.